Return & Refund Policy
Effective Date: 3/18/2025
At Noqraty, we want you to love your jewelry. If you’re not completely satisfied, we offer a simple return and refund process.
1. Return Eligibility
- Items must be returned within 3 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Custom and engraved items cannot be returned unless defective.
2. How to Initiate a Return
1️⃣ Contact us at 📧 support@noqraty.com with your order number and reason for return.
2️⃣ We will provide you with a return address and instructions.
3️⃣ Once we receive the item, we will inspect it and process the refund.
3. Refund Process
- Refunds will be issued to the original payment method within 7 business days.
- Shipping fees are non-refundable.
- If the item is damaged or incorrect, we will cover the return shipping cost.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us within 3 days of receiving your order.
5. Cancellations
Orders can be canceled within 24 hours of purchase. After this time, custom items may already be in production and cannot be canceled.
If you have any questions, reach out to us at 📧 support@noqraty.com.